The Wecome Platform
A vertically integrated infrastructure connecting every touchpoint in high-density food ecosystems
Platform Architecture
Four layers working together to power the ecosystem
Demand OS
Consumer App | Mobile Ordering | Loyalty | UX
Infrastructure Core
Payment | Identity | Routing | Analytics | AI
Merchant OS
POS | Kitchen | Inventory | CRM | Reporting
Fulfilment Layer
Delivery Fleet | Food Lockers | Robot Support
Demand OS —
Cates is our consumer-facing application, serving 100,000+ users across 6 campuses. It handles ordering, payments, delivery tracking, and loyalty—creating the demand that powers the ecosystem.
Mobile Ordering
Pre-order, dine-in, takeaway, delivery
Payment Integration
All major Singapore payment methods
Loyalty Program
Points, rewards, personalized offers
Food Locker Access
Pickup code and locker control
Real-time Tracking
Order status and delivery tracking
Infrastructure Core
Our infrastructure layer handles the complex orchestration of payments, identity, order routing, and analytics—the invisible foundation that makes the ecosystem work.
AI-Powered Intelligence
Machine learning at every layer of the platform
Merchant OS —
Our merchant layer provides everything a food business needs to operate efficiently—from point-of-sale to customer relationship management.
POS System
iPad-based, offline-capable, all payments
Order Management
Multi-channel orders in one dashboard
Menu Management
AI-assisted creation, translation, updates
CRM & Marketing
Customer data, campaigns, coupons
Reporting
Sales analytics, AI-powered insights
Fulfilment Layer
We don't just move data—we move food. Our fulfilment layer includes our own delivery fleet, smart locker network, and robot delivery support.
Platform Differentiators
What makes Wecome different from point solutions
Vertical Integration
Own every layer of the stack
Offline Capable
Works without internet connection
Multi-tenant
Shared infrastructure, isolated data
API-First
Everything is an API